CRM & Lead Management
Custom-built CRM systems to automate lead tracking, manage customer data, and streamline business workflows for better efficiency.
Request a QuoteKUNAL KHANNA
Open to Senior Roles & Freelance ProjectsFull Stack Developer building CRM, SaaS, Mobile & AI-Powered Web Applications
I've helped 200+ firms across real estate, insurance, and SaaS cut lead cycles by 70% — using Laravel, React Native, and AI integrations including OpenAI & Claude.
LaravelReact NativeOpenAIClaude AINode.jsAWS
0Years Exp.
System Architecture
PHP (Laravel), Node.js, Next.js, React Native, SaaS Design
0Users Supported
Database & Cloud
MySQL, MongoDB, Supabase, AWS, Azure, Sentry
0AI Products
AI & LLM Integration
OpenAI GPT-4, Claude, Cursor, Copilot, AI Voice, Lead Scoring
0Uptime
Integrations
Twilio, Zapier, Stripe, Auth0, Lob, Property APIs
0Team Lead
Leadership
Agile/Scrum, Delivery Ownership, Team Lead
AREAS OF EXPERTISE
Full Stack Engineering, Leadership & Scalable Delivery
SaaS & Admin Dashboards
Scalable SaaS platforms and intuitive admin dashboards designed for multi-user management and complex data visualization.
Discuss ProjectWorkflow & Data Automation
Building powerful automation tools and seamless API integrations to eliminate manual work and optimize business processes.
Learn MoreMobile App Development
Cross-platform mobile applications built with React Native — from booking engines and live tracking to push notifications and offline-ready workflows.
Discuss ProjectAI Integration & LLM Features
Integrating OpenAI, Claude, and other LLMs into real products — AI-powered lead scoring, voice drops, adaptive study plans, smart search, and AI-assisted development workflows using Cursor and Copilot.
Explore AI Work
EXECUTIVE SUMMARY
Architecting High-Impact Core Business Systems
I started building software because I watched real businesses lose money to bad tools and broken processes.
Over 10 years, I've fixed that for 200+ firms — writing the CRM that stopped leads from slipping through, the real estate engine that cut reporting time in half, the SaaS dashboard a team of 500 actually wanted to use.
I care about what happens after the code ships: did it save someone's day? Did the client close more deals? That's what I build for.
Emailinfo@kunalkhanna.me
Phone+91 8058888779
10+
Years in Software Development
2+
Major Leadership Roles at Lucenta
TECHNICAL SKILLS
Core Stack, Platforms & Integrations
Core Product Focus
CRM Systems, SaaS Platforms, Admin Dashboards, Automation Tools, Mobile Apps
Database & Cloud
MySQL, MongoDB, Supabase, AWS, Sentry, Azure/GCP
Integrations & Platforms
Twilio, SendGrid, Zapier, Stripe, Auth0, Mixpanel, Lob, Real Estate Data APIs
Mobile Development
React Native, Expo, Push Notifications, Google Maps API, Redux, Mobile UI/UX
AI & LLM Integration
OpenAI (GPT-4), Claude (Anthropic), Cursor, GitHub Copilot, AI Voice Synthesis, Predictive Lead Scoring, Adaptive Learning Engines, LLM API Integration
Engineering Breadth
AWS/Azure/GCP, CI/CD, Docker, Kubernetes, Microservices, GraphQL, Testing/QA
Technical Leadership
Agile/Scrum, System Architecture, Design & SEO Coordination, Delivery Ownership
ENGINEERING CASE STUDIES
Shipping Scalable Solutions Across CRM, SaaS, Mobile & AI
Safar Cabby — Mobile App
Cross-Platform Cab Booking Mobile Application
Challenge
Operators and passengers needed a native mobile experience for real-time booking, fleet tracking, and on-the-go management.
Key Work
Built a full cross-platform mobile app with real-time ride booking, live driver tracking, fleet management for operators, and push notification alerts.
Result
Delivered a seamless mobile experience for 500+ operators already on the platform, extending reach to iOS and Android users.
React NativeGoogle Maps APIReduxPush Notifications
CRM System for Lead Management & Automation
Custom Corporate Lead & Workflow Engine
Challenge
Businesses were struggling with manual lead tracking and disjointed customer interaction data.
Key Work
Automated lead tracking and follow-ups; Designed clean and easy-to-use dashboard; Improved system performance and response time.
Result
Processed 10,000+ leads through automated workflows, cutting manual follow-up time by 60% and boosting team efficiency by 3x.
LaravelPHPMySQLVue.js
Real Estate Platform with Data & Workflow Automation
Intelligent Property Analysis & Marketing Ecosystem
Challenge
Real estate firms needed a way to manage massive property data sets and automate marketing workflows.
Key Work
Integrated data handling and filtering; Built structured dashboard for users; Simplified complex processes into one system.
Result
Reduced manual data processing by 50% and improved reporting speed by 50%, enabling faster investment decisions across multiple firm portfolios.
LaravelJavaScriptMySQLAWS
SaaS Dashboard for Business Management
Scalable User & Internal Workflow Infrastructure
Challenge
Lack of a centralized, scalable system for managing users and internal business data.
Key Work
Built modular and scalable architecture; Improved UI structure and navigation; Optimized backend performance.
Result
Served 500+ active business users with page load times under 1.2s, reducing support tickets by 40% through improved UX and backend optimization.
LaravelReactMySQLAPI Integration
ADDITIONAL ENGINEERING WORK
Prior High-Impact Case Studies
Safar Cabby
High-Concurrency Mobility Booking Engine
Successfully onboarded 500+ operators and processed over 1M+ bookings with zero downtime during peak hours.
LaravelNext.jsMySQLReact NativeGoogle Maps API
Profit Closer CRM
Automated AI Sales & Intelligence Platform
Reduced manual follow-up overhead by 65% and directly increased closure rates by 28% for top-tier partners.
LaravelReactAI Voice SynthesisAWS
AI-Powered CRM & Automation Engine
OpenAI & Claude Integrated Into Production CRM
Cut manual follow-up overhead by 65%, increased closure rates by 28% for top-tier partners, and reduced time-to-contact on hot leads from hours to under 2 minutes.
OpenAI GPT-4Claude (Anthropic)LaravelAI Voice SynthesisPredictive Scoring
REIControl
Omni-channel Real Estate Investment Engine
Established the platform as #1 in its niche, managing millions of critical property records with 99.9% uptime.
PHPMySQLOmni-channel EnginesReact
Property List Manager
Cloud-Based Real Estate Lead Automation
Optimized ROI for 200+ real estate firms, reducing lead-to-opportunity cycles by over 70% through intelligent automation.
PHPMySQLCloud MicroservicesAWS
AcePrep
AI-Driven Adaptive Learning Ecosystem
Boosted student retention by 42% and successfully scaled to support over 50,000 active users.
Next.jsOpenAISupabaseNode.js
eSafeX
Secure Enterprise Cloud Collaboration
Successfully achieved sub-second document retrieval speeds and onboarded dozens of high-value corporate accounts.
Node.jsNext.jsSecure Storage APIs
SLBC Digital Platform
Secure Collaborative Banking Infrastructure
Digitized 100% of critical banking workflows and drastically improved inter-bank communication speed for 15+ institutions.
PHPCustom CMSSecurity-Hardened Modules
ILBS Transformation
Unified Digital Content & Identity Platform
Unified digital presence for enterprise accounts and improved organizational publishing efficiency by over 55%.
PHPCustom CMSSecure Auth Engines
WORK EXPERIENCE
Leadership Journey At Lucenta Solutions
Trainer & Developer ➔Web Developer ➔Senior Web Developer ➔Team Leader
Team Leader (January 2022 – Present)
- Delivery OwnershipManaged high-stakes project lifecycles for global clients, ensuring consistent adherence to timelines through proactive risk mitigation.
- Architectural LeadershipSpearheaded the design of scalable backend architectures, leading to significant performance gains across multi-tenant CRM systems.
- Engineering ExcellenceInstituted rigorous code review patterns and automated testing workflows, drastically reducing production incidents.
- Mobile DevelopmentBuilt the Safar Cabby mobile app using React Native — delivering real-time booking, live driver tracking, and fleet management for iOS and Android, serving 500+ operators on the platform.
- AI & LLM IntegrationIntegrated OpenAI and Claude APIs into AcePrep, Profit Closer, eSafeX, and Safar Cabby — shipping features including adaptive study plans, AI lead scoring, voice drops, and smart search. Used Cursor and GitHub Copilot to accelerate team delivery by ~30%.
- Strategic PartnershipConsulted with business stakeholders to align technical roadmaps with product growth and market demands.
Senior Web Developer (Jan 2019 – Dec 2021)
- Legacy TransformationSpearheaded the technical overhaul of legacy real estate platforms, significantly improving system stability and load times.
- Technical MentorshipMentored junior and mid-level developers, fostering internal growth and enhancing overall team engineering capacity.
- Database EngineeringOptimized complex MySQL architectures for high-volume data, maintaining sub-second query speeds across millions of records.
Web Developer (Jan 2016 - Dec 2018)
- Frontend DevelopmentDeveloped responsive, user-friendly UI using HTML, CSS, JavaScript.
- Performance LoadingImproved frontend elements to reduce load times.
- Quality AssuranceConducted testing to identify and troubleshoot issues.
- Backend LogicImplemented backend logic in PHP for seamless operations.
- Database StructureDesigned and managed MySQL database structures.
Web Developer (Dec 2014 - Jan 2016)
Karni IT Service Pvt Ltd
- Web DevelopmentBuilt and maintained client websites using HTML, CSS, JavaScript and PHP, delivering projects across small business and service sectors.
- Client SolutionsWorked directly with clients to gather requirements and translate them into functional web solutions, building early experience in end-to-end project delivery.
Trainer and Developer (Sep 2013 - Dec 2014)
Girnar Technology
- Technical TrainingDelivered hands-on training in web technologies including HTML, CSS, JavaScript and PHP to students and junior professionals.
- Development WorkContributed to internal development projects, building foundational skills in full-stack web development alongside a training role.
CLIENT TESTIMONIALS
What People Say After Working With Me
Kunal is one of the most dependable developers I've worked with. He took our messy lead pipeline and turned it into a machine — we went from losing 30% of leads to following up on every single one automatically. The CRM he built runs itself.
James WhitfieldCEO, Whitfield Insurance Group
What sets Kunal apart is that he doesn't just write code — he understands the business problem first. The real estate platform he built cut our reporting time in half and our team actually enjoys using it now. Rare to find that combination.
Priya NairHead of Operations, PropVision Realty
Kunal delivered a full CRM and automation system on time and within budget. Six months later it's still running flawlessly with zero issues. The kind of developer you want on a long-term engagement — reliable, sharp, and proactive.
Daniel RourkeFounder, SalesEdge SaaS
ENGINEERING PROOF
Impact Highlights Across Projects
"Leading cross-functional engineering teams at Lucenta Solutions to deliver high-stakes digital transformations and scalable CRM architectures."
Lucenta Solutions
Role: Team LeaderLUCENTA SOLUTIONSSAFAR CABBYPROFIT CLOSERREICONTROLPLM CLOUDESAFEXACEPREP
Lucenta Solutions
2022 - Present | Role: Team Leader
Engineering Leadership
Leading cross-functional engineering teams at Lucenta Solutions to deliver high-stakes digital transformations and scalable CRM architectures.
Available For Senior RolesLucenta Solutions - Key Achievements
Managed high-stakes project lifecycles, spearheaded scalable backend architectures, and instituted rigorous code review patterns for global clients.
Safar Cabby - Key Achievements
Built a high-availability booking engine that onboarded 500+ operators across India. Processed over 1M+ bookings with zero downtime during peak hours. Drove SEO strategy and resolved cross-team operational blockers for PAN India workflow delivery.
Profit Closer - Key Achievements
Engineered AI-driven follow-up sequences and voice drops that cut manual overhead by 65%. Integrated predictive lead scoring that directly increased closure rates by 28% for top-tier insurance partners. Built and maintained all core CRM modules end-to-end.
REIControl - Key Achievements
Architected a 'push-button' system for automated property record retrieval and multi-channel campaign deployment. Optimized MySQL to maintain sub-second query speeds across millions of records at 99.9% uptime. Established the platform as the #1 tool in its niche for real estate investors.
PLM Cloud - Key Achievements
Solo-architected the entire AWS microservice stack for lead verification and distribution. Reduced lead-to-opportunity cycles by 70% through intelligent automation logic. Actively serving 200+ real estate firms with consistent uptime and zero manual intervention.
eSafeX - Key Achievements
Delivered sub-second document retrieval through optimized storage indexing and access control logic. Onboarded dozens of high-value corporate accounts onto a security-hardened cloud platform. Implemented automated project-based permission management, reducing admin overhead significantly.
AcePrep - Key Achievements
Scaled backend infrastructure to support 50,000+ active users without performance degradation. Integrated OpenAI-powered adaptive learning paths that boosted student retention by 42%. Designed and owned the full system architecture from database schema to API layer.
PROFESSIONAL STRENGTHS
Leadership, Quality & Continuous Improvement
10+ Years, 11 Production Systems Shipped
From fintech CRMs to EdTech platforms, every system I've built has gone live — serving real users across insurance, real estate, and SaaS industries.
I solve the business problem, not just the ticket
At Profit Closer CRM, manual overhead was the real issue — not just missing features. I built automated follow-up sequences that cut it by 65% and lifted closure rates by 28%.
Systems that grow without breaking
AcePrep scaled from zero to 50,000 active users on infrastructure I architected. PLM Cloud serves 200+ firms daily on AWS microservices I built solo.
Performance that holds under load
REIControl runs at 99.9% uptime managing millions of property records. Safar Cabby processed 1M+ bookings with zero downtime during peak hours.
Clients rehire. Timelines get met.
Led multi-year engagements at Lucenta Solutions, Safar Cabby, and AcePrep — a track record that speaks to delivery quality and trust built over time.
CONTACT
Let's Build Something Exceptional
I’m currently open to job opportunities and freelance work. If you’re looking for a developer to build or improve your system, feel free to reach out.